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Blackboard Frequently Asked Questions

Where can I find the Blackboard Instructor Manual?
Where can I find the Blackboard Student Manual?
How can I view MS Word files if they were created by different versions of Office applications, or even I don't have MS Word application at all?
How can I view MS PowerPoint files if they were created by different versions of Office applications, or even I don't have MS PowerPoint application at all?
My text box editor appears broken. How can I use it?

Where can I find the Blackboard Instructor Manual?
For Blackboard Instructor Manual, please click to download it or view it online.

Where can I find the Blackboard User Manual?
For Blackboard User Manual, please click to download it or view it online.

How can I view MS Word files if they were created by different versions of Office applications, or even I don't have MS Word application at all?
Please click here to download "Word Viewer". Word Viewer lets you open Word 2003 documents and documents created with all previous versions of Microsoft Word for Windows® and Microsoft Word for Macintosh.

How can I view MS PowerPoint files if they were created by different versions of Office applications, or even I don't have MS PowerPoint application at all?
Please click here to download "PowerPoint Viewer". PowerPoint Viewer lets you view full-featured presentations created in PowerPoint 97 and later versions.

My text box editor appears broken. How can I use it?
Using Blackboard with IE 7 on Windows XP
If you are using IE 7, and the Visual Text Box Editor is not allowing you to type, you must add Blackboard to your trusted sites. The steps below will set your preferences in IE7 so that the Visual Text Box Editor in Blackboard will always work. If the steps below do not solve the problem then we recommend using Firefox as your browser. You can download Firefox from http://www.mozilla.com.

Look at the IE7 Status Bar at the bottom of the IE7 window.
You should see one of three possible icons: a green check mark representing a Trusted Site, a globe representing the Internet, or a red circle representing a Restricted Site. If a green check mark appears, then IE7 trusts the Blackboard server and the Visual Text Box Editor should be working.

If Internet (a globe icon) or Restricted Sites (a red circle icon) appears instead, then double-click the Status Bar where the Restricted Sites or the Internet icon appears. The Internet Security Properties box will open.

Click on the Trusted Sites icon under the Select a zone to view or change security settings heading. Click Sites to open the Trusted Sites box.

The URL for the Blackboard server should appear in the Add this website to the zone field. If not, enter the URL that is used to access Blackboard in the field (http://bb2.holyfamily.edu).

The URL for Blackboard at Holy Family does not use SSL security, so make sure the Require Server Verification (https:) for all sites in this zone option is unchecked.
Click Add.
Click Close.
Click OK on the Internet Security Properties box.
Verify that the Visual Text Box Editor is now functioning correctly within the browser.

Using Blackboard with IE 7 on Vista
If you are using the Microsoft Vista operating system the Visual Text Box Editor must be turned off to type. The steps below will set your preferences in Blackboard so that the Text Box Editor is disabled.

Log into Blackboard.
On the My Blackboard page, under the Tools module, select Personal Information.
Select Set Visual Text Box Editor Options.
Click the Unavailable radio button.

Please click here to submit any questions you may have about Blackboard@Holy Family University.

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