For Students

IMPORTANT NOTICE: We do not recommend that you purchase a 64-bit computer running Windows XP or Vista. Cisco Clean Access is not compatible with a 64-bit pc running Windows XP or Vista.

Clean Access is compatible with a 32-bit computer running Windows XP or Vista.

Computer Basics
Hardware and Software Requirements
Hardware Recommendations
Software Recommendations
Computer Problems
Webmail, Network, and WebAdvisor, Accounts
Webmail
WebAdvisor
Computer Labs
Logging in for Residential Students and Wireless Users
How do I get the Clean Access Agent?

Clean Access
> What is Clean Access Agent, and what requirements does it check in order to successfully connect to the network?
> Am I required to install any software on my computer?
> How Does Validation Work?
> What am I allowed to access when Unauthenticated or Quarantined?
> What Remediation is Available?
> What happens when a new patch or updates are available?
> I have Windows Vista, but get a "Certificate Error" when I log into Cisco Clean Access for the first time with Internet Explorer
> Clean Access Client Install Instructions

Passwords
How do I make a good password?
What do I do if I forget my password?
Supported Anti-Virus
Wireless
Phones in Residence Halls

Blackboard

Questions

F. A. Q.

Computer Basics
Hardware and Software Requirements for Computers on campus
Your computer must have the following:
  • Windows XP, SP2, or Windows Vista with current critical patches and updates. Make sure that the Windows XP or Vista built-in firewall is on. Turn on automatic updates.
  • Up-to-date anti-virus software. We support Sophos, Norton, and McAfee. Sophos is available at no charge to students.

Hardware Recommendations
We recommend that your new pc or laptop have 1GB of RAM (2GB for Vista).

IMPORTANT NOTICE: We do not recommend that you purchase a 64-bit computer running Windows XP or Vista. Cisco Clean Access is not compatible with a 64-bit pc running Windows XP or Vista.

Clean Access is compatible with a 32-bit computer running Windows XP or Vista.

You can purchase a pc or laptop at www.cdwg.com/holyfamilyuniversity.

We recommend that you purchase at least a 128 MB or larger flash disk for backup of your files.

Software Recommendations
You can purchase software at http://www.journeyed.com/select/ or the campus bookstore.

Computer Problems
HelpDesk staff can help you with problems connecting to the campus network, but our assistance does not extend beyond the network jack. We cannot and do not work on student personal computers.

For computer repairs, you can contact RGB Business Technology Solutions at (215) 745-3646. More information about RGB is available at http://www.rgbincorporated.com/index_computers.html.

Webmail, Network, and WebAdvisor, Accounts
All Holy Family students, residential and commuter, receive a webmail account, a network account, and a WebAdvisor account. The userid and password for all three accounts will be the same. Your userid and password will be required for using the computers in the computers labs, as well as to get to the Internet from a residence hall or a campus wireless connection.

The format for your userid is your firstinitiallastname, and your initial password is your birth date in the format MMDDYY.

We strongly recommend that you change your password. The best way to do that is to use the password change feature built into Webmail. Select “Options” and the first screen that appears is the password change screen.

Please be aware that some common names will have a number appended to avoid duplicates.

You should have received a letter from Holy Family University with your userid and initial password. In case you did not receive the letter, or have lost it, and you think your userid might be a candidate for a duplicate (i.e. jsmith), and could have a number appended (i.e. jsmith335), you can find out your userid by going to the WebAdvisor login page.

To reach the login page, click on WebAdvisor on the Holy Family homepage, then select “Login” at the upper right. When the login page appears, select “What’s my user ID?” at the bottom left. Enter your last name, and either your Datatel id number or your social security number. The system will respond with your userid.

If you enter correct information into “What’s my user ID?” and receive the message “With the information you provided we could not uniquely identify you. Please check the data you entered.” please call the helpdesk at 3402. Your account may not yet exist or be correctly entered into the system.

Webmail
To access your webmail account, please direct your browser to webmail.holyfamily.edu.

Note that the aol browser is not supported. If you access webmail remotely via aol, minimize your aol browser and use Internet Explorer.

Students are expected to use their webmail account to receive official email notices from the university.

WebAdvisor
Current students receive a WebAdvisor account. WebAdvisor is a Web interface that allows you to register for courses on-line and access information contained in the Datatel administrative database used by Holy Family University. WebAdvisor consists of the forms and supporting infrastructure to extract and deliver information from this database to your desktop browser.

“What’s My User ID?”
You should receive a letter from Holy Family University with your userid and initial password. In case you did not receive the letter, or have lost it, and you think your userid might be a candidate for a duplicate (i.e. jsmith), and could have a number appended (i.e. jsmith335), you can find out your userid by going to the WebAdvisor login page.

To reach the login page, click on WebAdvisor on the Holy Family homepage, then select “Login” at the upper right. When the login page appears, select “What’s my user ID?” at the bottom left. Enter your last name, and either your Datatel id number or your social security number. The system will respond with your userid.

If you enter correct information into “What’s my user ID?” and receive the message “With the information you provided we could not uniquely identify you. Please check the data you entered.” please call the helpdesk at 3402. Your account may not yet exist or be correctly entered into the system.

Computer Labs
Computer labs now require students to login with their student userid and password.

After you log in, if you wish to print, you must select the correct printer for the computer lab that you are in order to receive your output.

You must save all files you create to a flash drive. Any files that you have saved to a lab computer will be erased when you shutdown/restart.

After you are done using the computer, do a shutdown/restart of the computer from the start button. This guarantees that you are logged out.

Logging in for Residential Students and Wireless Users
Please note that your pc or laptop requires the latest patched version of Windows XP or Vista, and up-to-date anti-virus software to be able to connect to the campus network. You also need to download the Cisco Clean Access agent, which you will use to login to the campus network. Macs also now require the Clean Access agent.

How do I get the Clean Access Agent? When you first try to connect to the campus network you will be asked to download the clean access agent.

Clean Access

IMPORTANT NOTICE: We do not recommend that you purchase a 64-bit computer running Windows XP or Vista. Cisco Clean Access is not compatible with a 64-bit pc running Windows XP or Vista.

Clean Access is compatible with a 32-bit computer running Windows XP or Vista.

Q: What is Clean Access Agent, and what requirements does it check in order to successfully connect to the network?
A: Clean Access Agent is a client application that will check certain security settings on your Microsoft Windows PC to make sure that your system is up-to-date with required security patches and report this status to the server. The purpose of Clean Access is to stop viruses and worms. The Clean Access agent will significantly reduce the risk of network attacks and computer infection, and make your computer more secure and more reliable. No information about you is sent to the server.

You must use Clean Access Agent for your Microsoft Windows computer in order to authenticate and use the university network. Current required security settings include: Turning on Automatic Updates, OS service pack level, critical OS updates and patches, anti-virus software with the latest virus definitions.

Clean access is a solution provided by Cisco, Inc. that performs network validation. The software performs the following functions:

  • Require authentication to the network
  • Validate whether the system connecting to the network meets the minimum security standards.
  • Quarantines the system until it meets the minimum security standards.
  • Provides access to the remediation sites.
  • Once the system is validated as "clean," allows access to the network.

Q: Am I required to install any software on my computer?
A: All Microsoft Windows XP and Vista computers used in the residence halls and for wireless access throughout the campus are required to install the Clean Access Agent client software to connect to the university network. You will also be required to install Microsoft critical OS updates and patches as well as an Anti-virus program with latest virus definitions. Macs also now require the Clean Access Agent.

Q: How Does Validation Work?
A: The validation solution will "intercept" any Internet browser access and redirect the user to a web page that instructs the user to download and install the validation client known as "Clean Access Agent". This will happen only if you do not have the client installed on your machine already. Once launched, the client downloads the validation rules and processes these. If the workstation fails the test, it is allowed Internet access only to the remediation sites for 60 minutes.

Q: What am I allowed to access when Unauthenticated or Quarantined?
A: For the most part, remediation and help sites such as windowsupdate.microsoft.com and anti-virus updates sites are available for access.

Q: What Remediation is Available?
A: Authentication Failure: you must provide the correct username and password to login to the network.

Anti-Virus Failure: Antivirus Software is required to be installed and running on all residential hall computers in order to gain internet access. If the Clean Access Agent fails to detect qualifying AntiVirus software, you'll be prompted to install Sophos antivirus software. The best option is to uninstall any other antivirus application and install Sophos. Sophos is available at no charge to students.

Microsoft Windows Patch Failure: If the system fails the check for current critical Microsoft Operating System patches, the user is instructed to click on the URL for the Microsoft Windows update site and follow the instructions. Be sure to turn on automatic updates, so you will not have this problem again.

Q: What happens when a new patch or updates are available?
A: As new critical Microsoft updates become available, the security requirements will be updated to reflect the new patches. It is a mandatory requirement for all users to keep their Operating System patches up to date. If vulnerability is reported or the threat of a virus storm or worm attack emerges, we could add another validation check (in addition to existing security checks) in reaction to the threat.

Q: I have Windows Vista, but get a "Certificate Error" when I log into Cisco Clean Access for the first time with Internet Explorer
A: You may receive an error like this when attempting to use Cisco Clean Access via Internet Explorer: SSL Certificate REV Failed [12057]

Following these steps may fix your problem.
1) Launch an Internet Explorer Browser
2) Choose Tools
3) Choose Internet Options
4) Choose Advanced
5) UNcheck the option: "Check for server certificate revocation"
6) Choose OK
7) Close all open copies of Internet Explorer, then restart it

ClickPDF for a Clean Access Client Install Instructions


Passwords
Currently we are not enforcing password changes, though that will change in the near future. We strongly recommend that you change your password. The best way to do that is to use the password change feature built into Webmail. Select “Options” and the first screen that appears is the password change screen.

Eventually we will require that you must change your password every sixty days. When that happens, the new password cannot be the same as any of your last four passwords.

When you change your passwords, the password must contain a minimum of six and a maximum of nine characters, including both alphabetic and numeric characters, and excluding the reserved characters “;” | “/” | “?” | “:”| “@” | “&” | “=”. These password requirements are from the Lightweight Directory Access Protocol (LDAP) industry standard.

These password security features are designed to meet the standards of VISA’s Cardholder Information Security Program (CISP).

Q: How do I make a good password?
A: You password should be easy for you to remember, but difficult for someone else to guess. Here are some general guidelines for passwords:

  • Passwords should be at least eight characters long;
  • Passwords should contain a combinations of letters, numbers, and special characters;
  • The numbers and special characters should not be only the first or last character;
  • Passwords should not contain your login name, your first or last name, your spouse's or child's name, or any other information that is easy to find out about you, like your license plate number, address, etc.
  • Passwords should not be a word contained in a dictionary, spelling list, or other lists of words;
  • Passwords should not be formed by appending a digit to a word;
  • Passwords should not be common keyboard sequences such as qwerty1 or abc123.
    • Some methods to choose secure and easy to remember passwords
  • Choose a favorite quote, phrase, saying, song, habit, title, or make one up. Use the first letter or syllable from each word of the quote to start your password. Mix uppercase and lowercase letters any way you like. Then, choose relevant special characters and numbers. Examples:
    Last Christmas, I got a big diamond ring = LC1gabd@
    I like to play basketball at 6:00 = iltpB@6:00
    I shot an elephant once in my pajamas = iSae1Imp
    I have come to depend on the kindness of strangers = ihC2dotKfs
  • Choose two short words and concatenate them together with a punctuation character between them. Examples:
    dog;rain, book+mug, kid?goat
Q: What do I do if I forget my password?
A: Call the HelpDesk at 3402. You will have to identify yourself for your password to be reset. There is a 24-hour turnaround time to reset the password.

Supported Anti-Virus
Sophos
McAfee
Norton

Antivirus Software is required to be installed and running on all residential hall computers in order to gain internet access. If the Clean Access Agent fails to detect qualifying Anti-Virus software, you'll be prompted to install Sophos anti-virus software. The best option is to uninstall any other anti-virus application and install Sophos.

Wireless
Wireless access is available throughout the Northeast Philadelphia campus, and at the Newtown and Woodhaven sites.

How do I log on?
The wireless network for student access is called hfuinet . Your userid and password, and the clean access agent are required to connect. Your wireless laptop should automatically see the hfuinet wireless network.

How do I configure my computer for wireless?
You shouldn't have to do anything if your have a wireless device in your laptop.

Phones in Residence Halls
All student rooms are equipped with a phone jack, which is associated with a 4-digit number for that jack. Additionally each student receives a voicemail account for the assigned 4-digit number. However, the university does not provide a phone. It is your responsibility to provide a phone for your room jack.

Questions? Send your questions to helpdesk@holyfamily.edu.



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