For Students

Computer Basics

Hardware and Software Requirements for Computers on campus

Your Windows computer must have the following:

  • Windows XP, SP3, Windows Vista, SP2, or Windows7, with current critical patches and updates. Make sure that the Windows built-in firewall is on. Turn on automatic updates.
  • Up-to-date anti-virus software. Kaspersky anti-virus software is available at no charge to students.

Macs, with OS X 10.4 or higher, are supported on campus. You will have to install the Clean Access agent to access the network.

Hardware Recommendations

We recommend that your new pc or laptop have a minimum of 2GB of RAM.

For a Mac or other Apple products, go to http://store.apple.com/us-hed, and put in Holy Family University's zip code, 19114

We recommend that you purchase at least a 2 GB or larger flash disk for backup of your files.

We strongly recommend 32 bit Intel processors only for a new pc or laptop.

Software Recommendations

You can purchase software at www.JourneyEd.com/go.asp?KEY=MSBN391 or the campus bookstore, or at http://store.apple.com/us-hed.

Computer Problems

Helpdesk staff can help you with problems connecting to the campus network, but our assistance does not extend beyond the network jack. We cannot and do not work on student personal computers.

For computer assistance, you can contact the Helpdesk , or visit IT in HFH Room 103 from 9 AM – 4 PM on weekdays.

Google Mail, Network, and WebAdvisor, Accounts

All Holy Family students, residential and commuter, receive a Google email account, a network account, and a WebAdvisor account. The userid and initial password for all three accounts will be the same. Your userid and password will be required for using the computers in the computers labs, as well as to get to the Internet from a residence hall or a campus wireless connection.

The format for your userid is your firstinitiallastname, and your initial password is a letter number combination that you will receive in a letter from the Registrar's Office.  A number may be appended to your userid to avoid duplicates.

After you login for the first time, please change your password. You can always change your password by using the Ctrl-Alt-Del combination and selecting ‘Change Password’.

First time students will receive a letter from Holy Family University with your userid and initial password. In case you did not receive the letter, or have lost it, and you think your userid might be a candidate for a duplicate (i.e. jsmith), and could have a number appended (i.e. jsmith335), you can find out your userid by going to the WebAdvisor login page.

To reach the login page, click on WebAdvisor on the Holy Family homepage, then select “Students” from the main menu at the upper left. Then select “What’s my user ID?” at the bottom left. Enter your last name, and either your Datatel id number or your social security number. The system will respond with your userid.

If you enter correct information into “What’s my user ID?” and receive the message “With the information you provided we could not uniquely identify you. Please check the data you entered.” please call the helpdesk at 3402. Your account may not yet exist or be correctly entered into the system.

Holy Family Google Mail

To access your Holy Family Google email account, please direct your browser to mail.google.com or use the link found on the Holy Family homepage.  Note that your username for Google email only is your full email address, such as jsmith@holyfamily.edu.

Students are expected to use their email account to receive official email notices from the university.

WebAdvisor

Current students receive a WebAdvisor account. WebAdvisor is a Web interface that allows you to register for courses on-line and access information contained in the Datatel administrative database used by Holy Family University. WebAdvisor consists of the forms and supporting infrastructure to extract and deliver information from this database to your desktop browser.

You can now pay on-line through WebAdvisor.

"Whats My User ID?"

First time students will receive a letter from Holy Family University with your userid and initial password. In case you did not receive the letter, or have lost it, and you think your userid might be a candidate for a duplicate (i.e. jsmith), and could have a number appended (i.e. jsmith335), you can find out your userid by going to the WebAdvisor login page.

To reach the login page, click on WebAdvisor on the Holy Family homepage, then select “Students” from the main menu at the upper left. Then select “What’s my user ID?” at the bottom left. Enter your last name, and either your student id number or your social security number. Your student id number is found on your student id card.  The system will respond with your userid.

If you enter correct information into “What’s my user ID?” and receive the message “With the information you provided we could not uniquely identify you. Please check the data you entered.” please call the helpdesk at 3402. Your account may not yet exist or be correctly entered into the system.

Computer Labs

Computer labs require students to login with their student userid and password.

After you log in, if you wish to print, you must select the correct printer for the computer lab that you are in order to receive your output.

You must save all files you create to a flash drive. Any files that you have saved to a lab computer will be erased when you shutdown/restart.

After you are done using the computer, do a shutdown/restart of the computer from the start button. This guarantees that you are logged out.

Logging in for Residential Students and Wireless Users

Please note that your pc or laptop requires the latest patched version of Windows XP, Vista, or Windows 7, and a current active anti-virus software to be able to connect to the campus network. You also need to download the Cisco Clean Access agent, which you will use to login to the campus network. Macs also now require the Clean Access agent.

How do I get the Clean Access Agent?

When you first try to connect to the campus network you will be asked to download the Clean Access agent.

How do I get Kaspersky anti-virus software?

After you have installed the Clean Access agent, you will be asked to install the Kaspersky software if you do not have a current active anti-virus program running. You must uninstall any other active anti-virus software first. Go to the control panel and select add/remove programs.

Clean Access

What is Clean Access Agent, and what requirements does it check in order to successfully connect to the network?

Clean Access Agent is a client application that will check certain security settings on your Microsoft Windows PC to make sure that your system is up-to-date with required security patches and report this status to the server. The purpose of Clean Access is to stop viruses and worms. The Clean Access agent will significantly reduce the risk of network attacks and computer infection, and make your computer more secure and more reliable. No information about you is sent to the server.

You must use Clean Access Agent for your Microsoft Windows computer in order to authenticate and use the university network. Current required security settings include: Turning on Automatic Updates, OS service pack level, critical OS updates and patches, anti-virus software with the latest virus definitions.

Clean access is a solution provided by Cisco, Inc. that performs network validation. The software performs the following functions:

  • Require authentication to the network
  • Validate whether the system connecting to the network meets the minimum security standards.
  • Quarantines the system until it meets the minimum security standards.
  • Provides access to the remediation sites.
  • Once the system is validated as "clean," allows access to the network.
Am I required to install any software on my computer?

All Microsoft Windows XP, Vista and Windows 7 computers used in the residence halls and for wireless access throughout the campus are required to install the Clean Access Agent client software to connect to the university network. You will also be required to install Microsoft critical OS updates and patches as well as an Anti-virus program with latest virus definitions. Macs also now require the Clean Access Agent.

How Does Validation Work?

The validation solution will "intercept" any Internet browser access and redirect the user to a web page that instructs the user to download and install the validation client known as "Clean Access Agent". This will happen only if you do not have the client installed on your machine already. Once launched, the client downloads the validation rules and processes these. If the workstation fails the test, it is allowed Internet access only to the remediation sites for 60 minutes.

What am I allowed to access when Unauthenticated or Quarantined?

For the most part, remediation and help sites such as windowsupdate.microsoft.com and anti-virus updates sites are available for access.

What Remediation is Available?

Authentication Failure: you must provide the correct username and password to login to the network.

Anti-Virus Failure: An active current anti-virus software is required to be installed and running on all residential hall computers in order to gain internet access. If the Clean Access Agent fails to detect the anti virus software, you'll be prompted to install the Kaspersky anti virus software. You must uninstall any other anti-virus application before installing Kaspersky. Kaspersky is available at no charge to students. You can also install an updated version of your preferred software instead.

Microsoft Windows Patch Failure: If the system fails the check for current critical Microsoft Operating System patches, the user is instructed to click on the URL for the Microsoft Windows update site and follow the instructions. Be sure to turn on automatic updates, so you will not have this problem again.

What happens when a new patch or updates are available?

As new critical Microsoft updates become available, the security requirements will be updated to reflect the new patches. It is a mandatory requirement for all users to keep their Operating System patches up to date. If a vulnerability is reported or the threat of a virus storm or worm attack emerges, we could add another validation check (in addition to existing security checks) in reaction to the threat.

I have Windows Vista, but get a "Certificate Error" when I log into Cisco Clean Access for the first time with Internet Explorer

You may receive an error like this when attempting to use Cisco Clean Access via Internet Explorer: SSL Certificate REV Failed [12057]

Following these steps may fix your problem.
1) Launch an Internet Explorer Browser
2) Choose Tools
3) Choose Internet Options
4) Choose Advanced
5) UNcheck the option: "Check for server certificate revocation"
6) Choose OK
7) Close all open copies of Internet Explorer, then restart it

Click here for a Clean Access Client Install Instructions

Clean Access Client Install Instructions

Click here for a Clean Access Client Install Instructions.

Passwords

Passwords

You are required to change your password every 60 days.  This is an automatic feature for your protection. You can change your password at other times with the password change feature built into Webmail. Select “Options” and the first screen that appears is the password change screen.  When the 60 day password change appears, you will be automatically presented with the password change screen.  The new password cannot be the same as any of your last four passwords.

When you change your passwords, the password must contain a minimum of six and a maximum of nine characters, including both alphabetic and numeric characters, and excluding the reserved characters “;” | “/” | “?” | “:”| “@” | “&” | “=”. These password requirements are from the Lightweight Directory Access Protocol (LDAP) industry standard.

These password security features are designed to meet the standards of VISA’s Cardholder Information Security Program (CISP).

How do I make a good password?

Your password should be easy for you to remember, but difficult for someone else to guess. Here are some general guidelines for passwords:

  • Passwords should be at least eight characters long;
  • Passwords should contain a combinations of letters, numbers, and special characters;
  • The numbers and special characters should not be only the first or last character;
  • Passwords should not contain your login name, your first or last name, your spouse's or child's name, or any other information that is easy to find out about you, like your license plate number, address, etc.
  • Passwords should not be a word contained in a dictionary, spelling list, or other lists of words;
  • Passwords should not be formed by appending a digit to a word;
  • Passwords should not be common keyboard sequences such as qwerty1 or abc123.

Some methods to choose secure and easy to remember passwords

  • Choose a favorite quote, phrase, saying, song, habit, title, or make one up. Use the first letter or syllable from each word of the quote to start your password. Mix uppercase and lowercase letters any way you like. Then, choose relevant special characters and numbers. Examples:
    Last Christmas, I got a big diamond ring = LC1gabd@
    I like to play basketball at 6:00 = iltpB@6:00
    I shot an elephant once in my pajamas = iSae1Imp
    I have come to depend on the kindness of strangers = ihC2dotKfs
  • Choose two short words and concatenate them together with a punctuation character between them. Examples:
    dog;rain, book+mug, kid?goat
What do I do if I forget my password?

Call the HelpDesk at 3402. You will have to identify yourself for your password to be reset. There is a 24-hour turnaround time to reset the password.

Supported Anti-Virus

All anti-virus software programs are supported.

Current active anti-virus software is required to be installed and running on all residential hall computers in order to gain internet access. If the Clean Access Agent fails to detect the anti-virus software, you'll be prompted to install the Kaspersky anti-virus software. You must uninstall any other anti-virus application before installing Kaspersky. You can choose to update your preferred anti-virus software instead.

Wireless

Wireless

Wireless access is available throughout the Northeast Philadelphia campus, and at the Newtown and Woodhaven sites.

How do I log on?

The wireless network for student access is called hfuinet . Your userid and password, and the Clean Access agent are required to connect. Your wireless laptop should automatically see the hfuinet wireless network.

How do I configure my computer for wireless?

You shouldn't have to do anything if you have a wireless device in your laptop.

Phones in Residence Halls

All student rooms are equipped with a phone jack, which is associated with a 4-digit number for that jack. Additionally each student receives a voicemail account for the assigned 4-digit number. However, the university does not provide a phone. It is your responsibility to provide a phone for your room jack.


Blackboard Frequently Asked Questions


F. A. Q.

Questions? Send your questions to helpdesk@holyfamily.edu.



(Updated July 25, 2012)